Diffusing Values or Adjusting Practices? A Review of Research on French Public Utilities - École des Ponts ParisTech Access content directly
Journal Articles International Journal of Public Sector Management Year : 2006

Diffusing Values or Adjusting Practices? A Review of Research on French Public Utilities

Gilles Jeannot

Abstract

This article reviews a set of studies depicting how public officials (agents )in French public utilities have reacted, in practical terms, to customer-focused reforms. These reactions are differentiated in terms of the agent's position in the production cycle: maintenance of infrastructures; commercial positions; and service providing functions. These examples from the French experience are used in a more general methodological discussion. The representation of progressive diffusion of new public management values is contrasted with a representation of change that is triggered by the adjustment of workers' practices to new management rules.
Fichier principal
Vignette du fichier
ijspmdiffusingvalues.pdf (78.03 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-00843416 , version 1 (11-07-2013)

Identifiers

  • HAL Id : hal-00843416 , version 1

Cite

Gilles Jeannot. Diffusing Values or Adjusting Practices? A Review of Research on French Public Utilities. International Journal of Public Sector Management, 2006, 19 (6), pp.598-608. ⟨hal-00843416⟩
112 View
376 Download

Share

Gmail Facebook X LinkedIn More