%0 Journal Article %T Diffusing Values or Adjusting Practices? A Review of Research on French Public Utilities %+ Réseaux, Institutions, Territoires (RIT) %A Jeannot, Gilles %< avec comité de lecture %@ 0951-3558 %J International Journal of Public Sector Management %I Emerald %V 19 %N 6 %P 598-608 %8 2006 %D 2006 %K public utilities %K identity %K sociology of labour %K work conditions. %Z Humanities and Social Sciences/Political scienceJournal articles %X This article reviews a set of studies depicting how public officials (agents )in French public utilities have reacted, in practical terms, to customer-focused reforms. These reactions are differentiated in terms of the agent's position in the production cycle: maintenance of infrastructures; commercial positions; and service providing functions. These examples from the French experience are used in a more general methodological discussion. The representation of progressive diffusion of new public management values is contrasted with a representation of change that is triggered by the adjustment of workers' practices to new management rules. %G English %2 https://enpc.hal.science/hal-00843416/document %2 https://enpc.hal.science/hal-00843416/file/ijspmdiffusingvalues.pdf %L hal-00843416 %U https://enpc.hal.science/hal-00843416 %~ SHS %~ ENPC %~ CNRS %~ LATTS %~ RIT %~ PARISTECH %~ AO-SCIENCEPOLITIQUE %~ UNIV-EIFFEL %~ UPEM-UNIVEIFFEL