@incollection{weller:hal-00728046, TITLE = {{Relations de service}}, AUTHOR = {Weller, Jean-Marc}, URL = {https://enpc.hal.science/hal-00728046}, BOOKTITLE = {{Dictionnaire du travail}}, EDITOR = {Antoine Bevort and Michel Lallement and Annette Jobert and Arnaud Mias}, PUBLISHER = {{Presses Universitaires de France}}, SERIES = {Quadrige Dicos Poche}, PAGES = {636-643}, YEAR = {2012}, MONTH = Jan, KEYWORDS = {Relations de service ; Travail ; Usagers ; Clients ; March{\'e}s ; Activit{\'e}s ; Situations de travail ; Bureaucratie: Organisation du travail ; Management}, PDF = {https://enpc.hal.science/hal-00728046/file/AS42-PUF2012-weller-VF.pdf}, HAL_ID = {hal-00728046}, HAL_VERSION = {v1}, }